TERMS AND CONDITIONS

As a condition of using The Collective Wine Company Cellar website, you agree to comply with and be subject to all of the following terms and conditions of use.

Ordering

When placing an order with The Collective Wine Company Cellar website, you confirm that all the details you have provided in completing the order are true and correct. It is a condition of purchase that you verify that you are 18 years of age or over. If you do not confirm that you are 18 years or over, your order will not be processed.

Delivery

In these terms, "deliver" and "delivery" of products include collection of them under our in store pick up checkout option. We aim to deliver products to you at the place of delivery requested by you within the time indicated by us at the time of your order, but we cannot guarantee any firm delivery dates. We will try to let you know if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we will not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

For any non-delivery please click on the "contact us" facility on thecollectivecellar.com.au or by telephoning our Team on 0299552008

Address for delivery

You agree that the address to which we deliver is the address you gave as part of your order or any other address we may subsequently agree to accept as the delivery address.

We will not deliver unless all requested delivery details are given when you place your order.

Delivery pre-conditions
It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years.

You agree that we may rely on any person who is at the address you gave for delivery, and who takes receipt of your ordered products, as being authorised for that purpose.

We will not deliver your order if we consider any delivery circumstances may be unsuitable for any reason, including because any likely recipient of the ordered products appears to our delivery personnel to be under the influence of alcohol or drugs, under the age of 18 years or acting for or on behalf of a person who we consider may be unsuitable for any reason (including because they may be under 18 years).

We may not deliver your order if any of our requests for verification (such as proof of identity or age) are not met.

Delivery times

We will endeavour to deliver within the times nominated and paid for by you at the time of your order. You accept the risk that occasionally, due to circumstances which we have not foreseen, delivery times may be longer than times nominated and paid for by you.

Cancellation

We may terminate a purchase if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made. We will usually refund any money received from you using the same method originally used by you to pay for the product.
 
If you wish to cancel your order, please contact our Team on 0299552008 . No cancellation fees will apply. Once an order has been processed it cannot be cancelled and the item must instead be returned to us.

Free Delivery

Free Delivery only applies to products purchased online or over the phone through the call centre. Product/s purchase values needs to be over $100. 

Free Delivery only applies to purchases over $100. If an order contains a combination of Free Delivery and non-Free Delivery items, normal delivery charges will be applied for products that value  is not over $100 and it is an international delivery. For Free Delivery products, please be aware that the delivery charge is not removed until the payment page of the checkout.

Vouchers & Gift Card

You may use vouchers or gift cards as payment for certain Products on the Site. We may email vouchers and electronic gift cards to you. We accept no Liability for errors in the email address provided to us. We assume no Liability for the loss, theft or illegibility of vouchers. In the event of fraud, an attempt at deception or in the event of the suspicion of other illegal activities in connection with the redemption of vouchers or gift cards on the Site, we are entitled to close your Account and/or require a different means of payment.

Receipt Offers

  • The Collective Wine Company Cellar 's supports the Responsible Service of Alcohol (RSA)
  • Products are not available to under 18's.
  • It is an offence to sell or to obtain liquor on behalf of a person under the age of 18.

Responsible Service of Alcohol

The Collective Wine Company Cellar supports the Responsible Service of Alcohol. New South Wales: Liquor Act 2007 - It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years. Victoria: Warning - Under the Liquor Control Reform Act 1998 it is an offence to supply alcohol to a person under the age of 18 years (penalty exceeds $17,000), for a person under the age of 18 years to purchase or receive liquor (penalty exceeds $700). Western Australia:WARNING. Under the Liquor Control Act 1988, it is an offence: to sell or supply liquor to a person under the age of 18 years on licensed or regulated premises; or for a person under the age of 18 years to purchase, or attempt to purchase, liquor on licensed or regulated premises.South Australia: Under Liquor Licensing Act 1997, Liquor must NOT be supplied to persons under 18. Queensland: Under the Liquor Act 1992, it is an offence to supply liquor to a person under the age of 18 years. Tasmania Under the Liquor Licensing Act 1990 it is an offence: for liquor to be delivered to a person under the age of 18 years. Penality: Fine not exceeding 20 penalty units. For a person under the age of 18 years to purchase liquor. Penality, Fine not exceeding 10 penality units. ABN 92168475394